Around 7pm ET and ending Thursday evening around 7pm ET.
First, please know our TPA1 and TPA2 data centers are reinforced concrete buildings built to withstand the severest of weather. Should we lose utility power at either of our Tampa facilities we will fail-over to our UPS systems and diesel generators. We have topped off the fuel tanks for each of our generators and are storing additional fuel at each location while also establishing lines of communication with our contracted refueling vendors. Our Technical Support and Facility Teams will be, as always, on-site working around the clock throughout the storm maintaining our customers' and facility needs. Lastly, we always recommend you perform regular backups of your data and this seems like as good a time as any to suggest creating a fresh one.
We recommend you follow GRUPO.HOST on Twitter/Facebook as it is the simplest way for us to provide updates to the masses during adverse events. You may also check our Hurricane Ian knowledge base article that will be kept updated throughout the storm. While we do not anticipate any interruption in our phone and live chat services we ask that you utilize our trouble ticket system as your primary form of technical support Tuesday through Thursday.
Monday, September 26, 2022
